FAQs
Surcharging is now pretty much the norm in most hospitality, professional and many retail businesses. Customers now do understand and expect to be surcharged even if purchasing a $4 coffee. But with any change in your business model, a customer education campaign explaining the reasoning, explaining the impacts of the changes to come and the options to customers is imperative to gain their full and satisfactory acceptance of the surcharging. BOSSII will work with your team to come up with the right campaign which would include notices accompanied with the customer’s bill, notices to be added to your website and information to be added to the footer of your tax invoices. Showing clear surcharging information is the best route to inform, educate and gain acceptance from your regular clientele. Once implemented the tax invoice will also include the full amount of the surcharge on a separate line so customers can view the surcharge value independently of the value of the items purchased.
BOSSII can create a discount coupon to the value of your surcharge rate that can be deducted from the final (including surcharge) tax invoice value for those customers that simply will not accept that surcharging is a normal day to day process in most businesses. There is no point in creating a moment of disagreement with those customers that cannot see the reality of the business landscape therefore for those very few customers out there that may not feel this is applicable it is simply a case of discounting the bill to that value.
The customer education campaign will also stress that any customer that wishes to not have to pay a surcharge can always pay by direct debit (if applicable) or pay via cash as those methods will not attract a surcharge.
- Mastercard,
- Visa,
- EFTPOS,
- Ali Pay,
- WEX,
- Apple Pay,
- Google Pay,
- AMEX,
- Diners,
- China Union Pay
With all payment options except Mastercard, Visa and EFTPOS we require your merchant ID number for the payment options you wish to accept. These can be ascertained from your statement or merchant application forms with the applicable payment companies.
Any business is eligible however to gain full NO cost neutrality a business with a card turnover of $1m per year at a minimum would see the full benefits of the Pay by BOSSII model
BOSSII will determine this with you with the benefit of knowing the following items:
- Your monthly card turnover
- The amount of hardware terminals required
- Your monthly average transaction value
- Your current or future POS licence card integration fees
- Your blend of cards that are currently being accepted
Should you not have all of this information, our team are experienced enough to determine an appropriate rate, that along with you, will cover the full cost of acceptance. We then monitor this rate over a number of months to determine if the rate is covering your full cost of acceptance. If it has been set too high then we can reduce that rate and if too low we can increase it as required.
As we do for all BOSSII operations, there are no contracts that force you to remain a customer. If the merchant requires a new solution it is a matter of simply giving notice to BOSSII and returning the EFTPOS devices to our team. From there all BOSSII facilities will be terminated as at the set date required. A signature on a POS contract should never force a customer to remain when they are seeking new opportunities.
If the business turnover drops consistently then we simply sit with each of our clients and work out if an increase in surcharge would cover the full cost of acceptance, a new estimate from BOSSII as to the cost of any shortfall to the business per month of the 4 elements of the hospitality business model or if the Pay by BOSSII model is still the right model for the business. We don’t have hard or fast rules because unlike our clients we enjoy working with our clients on a personal level to ensure as close as possible a satisfactory solution for all parties involved.
A growth in turnover is what any rational business owner wants so there is no penalty for that ever happening. Once a year we can assess your costs of card acceptance and make sure that it is still the correct rate that covers these costs as per the RBA allowances.
BOSSII understands what settlement of funds means to you and so we offer (Net) Next Day Funding. Next Day Funding is available if you settle before the official cut-off time of day the funding will be transferred to your bank account on the next business day. Otherwise, the funding will be available after 2 business days. If the funding day falls on a weekend, a New South Wales public holiday or a bank holiday, the funding will be available the next business day.
All settlements can be sent to any Australian registered business bank account that you choose to settle to. There is no need to open a new bank account for settlements.
With any new EFTPOS application, a merchant will be legally required to undergo a KYC/AML application. As scary as this sounds, it actually isn’t. Australian legislation recently requires anybody offering financial banking facilities to assess the person/entity that is requesting the facility. KYC/AML just means "Know Your Client / Anti Money Laundering" which just requires an assessment by the company offering financial services to the company requesting financial services. Our Eftpos partners assess the KYC/AML part of the application with BOSSII filling out all of the initial paperwork to commence the application. You don’t need to do anything yourself, we take care of it all.
The application, once given all the information that is required, take up to 5 business days to be approved but can often be sooner than that.
From the point where an applicant is informed that the application is approved, the terminals will be couriered out within 5-10 business days.
There are items that our EFTPOS partner company will require to asses a successful application. These include:
- The ABN of your trading entity
- An image snip of your bank account statement showing BSB, ACC Name, ACC Number – there are to be strictly no balances or transactions visible – this is required only to show evidence of the account that funds will be deposited to. Merchants can black out any transactions or balances if that’s easier. The statement will need to show the date on it and cannot be more than 90 days old.
- Who are the beneficial owner(s) of the trading entity
- Will need pictures of front and back of drivers licence for each beneficial owner
- If there is a Trust in play, then a signed copy of the trust deed will be required
- What is the Registered Legal Address for trading entity
Should you accept any of the following, we will need your Amex merchant number, Apple Pay merchant number, Google Pay merchant number and/or any other merchant numbers for payments accepted
There are no initial setup fees included for the Pay by BOSSII facility. There are however lost, damaged or not returned terminal fees that will be detailed in your application
Your upfront hardware costs will apply however for things such as Printers, iPads, POS terminals and modems amongst other items.
Ingenico Move 5000
BOSSII will always be your first port of call for any issues regarding any part of your POS facility. Our 1300 805511 number is available to all our clients 24/7/365 and is the first port of call that any customer should make. Our secondary option for non-emergency support is our support@bossii.com email address. We are usually able to solve 95% of support requests from clients right there and then over the phone or via email but if we are not able to solve the rare case we have 2 support teams above us who can help with the hardware side of any technical request.
Yes, Tipping is an optional feature and you may enable and disable this feature by submitting a request or enabling on the initial application.
Yes, MOTO is an optional feature and you may enable or disable by submitting a request or enabling on the initial application.
BOSSIIs integration to Linkly allows us to print the tax invoice and the EFTPOS receipt directly on the same printout that comes from your own POS printer. This allows you to manage the paper process for only one type of printer and not 2. BOSSII also allows for e-receipts which can be SMS to your customer and within the customers portal the tax invoice and payments receipt will also show together on that portal.
The fees covered are the Merchant fees, Terminal rental fees, POS licencing fees and your ISP fees. These are all costs of card acceptance. The following are not covered by the Pay by BOSSII model as they are not costs of card acceptance and may or may not apply to your POS installation in all cases anyway:
- Cloud Server costs,
- Cloud Back up costs,
- Freight costs,
- Repairs costs,
- Printer Paper costs,
- Labour Support costs,
- POS Hardware Support costs,
- POS Hardware Supply and Installation,
- EFTPOS machine lost, damaged or non-return cost,
- Software Unlock fees,
BOSSII Software Integration costs to other software.
Yes, your POS terminals, iPads, Android Tablets, Printers, Modems, Wireless Access Points and the like are all still required to be purchased initially. Our Hardware partners can propose a quotation to you for this.
